We have some fantastic news to share! Our South Africa team has been honoured with outstanding perfomance awards in the Nedbank Annual Partnership Awards 2023-2024, specifically in the realm of collections.
Nedbank is a leading African bank that provides transactional, corporate and investment banking services to local and global markets. Their annual awards seek to recognise perfomance among its partners.
Our team secured a remarkable FOUR awards:
Nerissa Govender and Stephanie van Kramberg attended the glitzy awards ceremony which was held in Sandton, South Africa on 17th October.
This significant achievement is a direct result of CSS Solutions’ dedication, hard work, and commitment to excellence. It not only validates our efforts but also opens doors to potential future opportunities with Nedbank, such as increased business and higher allocations.
iSON Xperiences has been recognized at the 2024 CIPM International Conference and HR Oscars Awards in Abuja, Nigeria.
The regional team’s dedication to creating a positive and supportive work environment has paid off. We’ve won following prestigious HR Oscars Awards:
This award recognizes our commitment to creating a positive and supportive work environment, investing in employee development, and implementing innovative HR strategies.
This award highlights our excellence in delivering world-class BPO services, demonstrating our ability to meet and exceed client expectations.
Congratulations to Colin Enim and team! This recognition reflects your commitment to people-centric HR practices and our ability to deliver exceptional BPO services.
Let’s celebrate this achievement and continue to raise the bar for excellence in HR and BPO.
Dubai, UAE – 19 September– iSON Xperiences, a leading provider of customer experience management (CXM) services, is delighted to announce that it has been positioned as both a Major Contender and a Star Performer in the Everest Group CXM Services PEAK Matrix® Assessment 2024 for EMEA. This dual recognition underscores iSON Xperiences’ commitment to delivering exceptional CXM solutions and solidifies its position as a market leader in the region.
The Everest Group CXM PEAK Matrix® is a comprehensive assessment of CXM service providers worldwide, evaluating their capabilities and market impact.
“iSON Xperiences offers a consulting-driven transformation approach through CXM advisory services such as digital strategy, voice of customer insights, and journey mapping across verticals including telecom and media, BFSI, healthcare, and retail,” said Sharang Sharma, Vice President, Everest Group. “It has expanded into the UK market through the acquisition of EC Outsourcing, strengthening its capabilities in the energy and utilities sector. Backed by its portfolio of proprietary solutions, such as the Three60 CRM collections solution for end-to-end early and late-stage collections and iQumex for QA processes, iSON Xperiences is able to leverage performance-based pricing models, reflecting its commitment to risk-sharing. These factors, among others, contribute to iSON Xperiences’ recognition as a Star Performer and Major Contender in Everest Group’s Customer Experience Management (CXM) EMEA– PEAK Matrix® Assessment 2024.”
“We are extremely pleased to be recognized as both a Major Contender and a Star Performer in the Everest Group CXM PEAK Matrix®,”said Vitul Kwatra, Global CEO of iSON Xperiences. “Our unique approach to CXM, combined with our proprietary technologies and deep industry expertise, sets us apart. Additionally, our strategic partnerships have been instrumental in driving our success. We are committed to continuing to invest in our capabilities and expanding our market reach to help businesses achieve their CXM goals. We are grateful to our clients for their continued partnership and support. Their feedback, insights, and trust have been instrumental in our success.”
As iSON Xperiences continues its journey as a leading provider of CXM services, the company looks forward to expanding its client base into North America and Europe, offering businesses the opportunity to leverage its world-class CXM solutions from top-tier offshoring locations.
Pranay Kumar: Chief Strategy Officer – iSON Xperiences
Business Process Outsourcing (BPO) can be traced back as far as the 19th century. Fast forward to the late 20th century, in the 60’s and 70’s, spurred by Kodak’s outsourcing success, other organizations followed suit, albeit at this time near-shore or domestic in nature. In the 80’s and 90’s outsourcing broadened its’ horizons harnessing both onshoring and offshoring pureplay benefits of cost efficiencies and access to skilled labor at a fraction of the cost. This coupled with the surge in global e-commerce and high-speed connectivity, propelled the growth of the offshore BPO sector. In this BPO era performance metrics were driven by costs: cost per call, cost per resource, average handling time, and standard service levels.
BPO has now evolved into an omni-channel construct, catalyzed by increased CX demands, rampant adoption of cloud, intelligent automation, analytics and now Generative and Conversational AI, changing the character of “people, process and technology” towards digitally driven solutions.
Whilst most assume digital now takes center-stage for end-delivery to their clients, it is crucial to recognize the significance of the orchestration of the entire engagement, from end to end, to deliver desired business outcomes. It is orchestration that lies at the heart of our mission to transform customer experiences for our clients, arbitraging costs across 19 countries, including 16 in Africa, India, UAE and the UK.
iSON Xperiences has fine-tuned the way we deliver future-fit BPO solutions. We keep our eye on the prize to provide seamless, positive experiences to our client’s end-customers. Our means to this end centre on:
Designing the strategic roadmap by engaging with the client to deliver on their key business KPI’s, aligned to their digitization ambitions
Orchestrating delivery, and participating in the change and transformation journey alongside our clients and their stakeholders
We coin our unique approach, Business Possibilities Orchestration.
Business: One Size Does Not Fit All
What works for one client does not necessarily work for another. To address CX needs that were previously considered non-core by industry, our horizontal CXM offering proved robust enough to date. However, what we are witnessing now, is an oversaturation in the field with our clients seeking CX experts that know the nuances and speak the language of their particular industries.
This client-centric driven learning, has required us to take a vertical leap, striking a balance between adjacent horizontal capabilities, and distinctive vertical industry value-led innovations. To distinguish our industry specific offerings, we are focused on evergreen industries with demanding customer needs and pressing CX digitization ambitions. Our most recent vertical offerings span:
Retail methodologies to enable customer self-service and rapid assistance
Energy and utilities solutions designed to empower customers, providing them with mechanisms to switch and personalize their plans
Banking CX solutions to ease customer onboarding and credit management
Automated tracking and claims management interventions for the insurance sector
To deliver our vertical offerings, we have developed “idea hubs” to determine the distinct industry CX challenges. The hubs innovate, reimagine, and redesign industry specific prototypes, that are pre-trialed with SMEs for early buy-in and rapid deployment in our larger client businesses.
Possibilities: Mastering The Art of Possibilities
The “Art of Possibilities” is widely defined as making things considered impossible, provably and usefully possible. This is the key tenet of the iSON Xperiences way, where possibilities traverse tangible business outcomes, reimagined success parameters and impactful KPI’s aligned to our client’s vision and their customer’s needs.
“Provably and usefully” are core to our End-to-End solutions, ensuring we deliver measurable KPI success pertaining to:
Brand awareness
Revenue generation
Customer engagement
Cost of operations
CX digitization
Our inhouse and partner capabilities capacitate us to redefine our client’s business models to drive cost-model transformation or value-model transformation agendas that deliver Return on Investment (ROI).
We help improve brand value through voice-of-customer surveys, boost customer acquisition and retention through upsell/cross-sell strategies, optimise journey economics by lowering customer effort score, enhance digital maturity through increased self-service adoption, and ultimately, impact the bottom line by significantly improving conversion rates.
Isn’t it time to rethink the way we do things and explore previously unimagined possibilities to deliver better, faster and smarter? It is for this reason, and fittingly, our pricing designs have evolved as we decouple our traditional headcount-driven structure to a structure predicated on demonstrable cost savings, CX metric performance and/or revenue impact, on a performance or gain share basis. This mutually beneficial alliance model is the means to unlock previously unimagined CX possibilities.
Orchestration: BPO Maestro’s in the Making
A modern full-scale symphony orchestra typically consists of 100 musicians playing a variety of instruments led by a conductor. Similarly, our business is a collection of 18000+ multilingual, diverse individuals whose combined talents and competencies create something bigger than themselves through collaboration, united vision, and the driving force of their leaders to satisfy their clients and their client’s customers.
What follows is our holistic and transformational view of CXM covering both process and technology. We envision our core process offerings shifting towards a platform-driven “business process as-a-service” (BPaaS) and aligning with our verticalised approach. Augmenting this is our advisory on journey readiness, frameworks on digital maturity adoption, assets in generative and conversational AI, robotic process automation (RPA), Customer Experience Analytics including big data analytics, and business intelligence along with an offshore-development centre (ODC) to unlock the pathway to personalized CX readiness.
Tabling the right capabilities, designing a plan to achieve agreed business outcomes, fulfilling our client’s customers journey expectations, and leveraging digitally led BPaas and CX offerings, are keys to delivering our Business Possibilities Orchestration innovations and solutions.
Our organization’s agile operating construct, digital prowess and diverse constituents play a vital role to compose, orchestrate and deliver the right mix for every customer engagement.
We’re excited to share some fantastic news! iSON Xperiences has been named BPO Company of the Year at the prestigious Ghana – West Africa Business Excellence Awards.
These awards recognize outstanding businesses and individuals across the region. Winning this award is a huge accomplishment and a true testament to all your hard work and dedication.
The Ghana – West Africa Business Excellence Awards recognize businesses that significantly contribute to the development of various sectors. They celebrate industry excellence, set benchmarks for success, and reward innovative ideas that push boundaries. This year’s win highlights iSON Xperiences commitment to quality, innovation, and exceptional customer service. It also acknowledges our dedication to social responsibility within the industry.
Being named BPO Company of the Year brings several benefits. It helps build trust with potential clients, strengthening our market position and establishing us as a leader. This recognition also boosts employee morale, making iSON Xperiences an even more attractive place to work and helping us attract top talent.
The award selection process is based on an independent survey that considers factors like the quality of our services, the innovative ideas we bring to the table, how well we care for our employees and the environment, and most importantly, our commitment to exceeding customer expectations in everything we do.
A huge thank you goes out to Stephen Asare (Operations Head), Michael Agyapong (HR Head), Eleazer Okoto (IT Head), Kwame Usman (Asst. Manager Operations), Louisa Ankumah (Team Lead), Nancy Armah (Team Coach), Nnamdi Ekechi (WFM Head), Agniswar Biswas (Quality/Training Head), Punit Arorah (Country Head), and of course, the entire iSON Xperiences team.
This award is a great achievement for all of us. It positions iSON Xperiences for continued growth and success, and we’re excited to see what the future holds.
Dubai, UAE, 19 June 2024 – iSON Xperiences, a global leader in Customer Experience Management (CXM) and Business Process Outsourcing (BPO) announced the appointment of Vitul Kwatra as its incoming Global Chief Executive Officer, effective this month. Vitul Kwatra succeeds Pravin Kumar, who has served as Global CEO since the company’s founding in 2011.
A Legacy of Excellence and a Vision for the Future
“After many years of dedicated service and unwavering commitment to our company’s growth and success since its inception, Pravin Kumar will be stepping down from the role of Global Chief Executive Officer to take on a new role as Vice-Chairman of the Board,” said Vivek Gupta, Chairman of the iSON Xperiences Board. “Having an industry thought leader of his calibre on our side will be invaluable.”
Gupta continued, “Pravin’s tenure has been marked by substantial growth and successful entry into new markets. We are immensely grateful for his leadership, vision, and tireless efforts in steering the company through many challenges. His legacy will continue to inspire us as we embark on the next chapter of our journey.”
Welcoming a New Era of Growth and Opportunity
“We are thrilled to welcome Vitul Kwatra as our new Global CEO,” Gupta continued. “He brings more than 25 years of experience in both strategic leadership and hands-on management within leading organizations, including almost a decade with iSON Xperiences. During this time, he has played a pivotal role in driving the company’s growth and expansion across multiple geographies and service lines. His deep understanding of our business, coupled with his exceptional leadership skills, makes him the ideal candidate to lead iSON Xperiences into the next phase of its evolution.”
iSON Xperiencesis steadfast in its confidence thatunder Vitul’s leadership, clients, business partners, and employees can expect the same level of passion, commitment, and support.
About Vitul Kwatra
Vitul Kwatra is a seasoned global professional with over 28 years of experience and a remarkable track record of working with multinational conglomerates in the BT 100 and Fortune 500 sectors. His core expertise includes P&L Management, Business Growth, Operations and Service Strategy, Frontend Sales, and Retail Franchising. He has successfully managed businesses generating over $80 million in revenue and overseeing 14,000+ employees.
Prior to joining iSON Xperiences, Vitul held the position of Group Director: Go to Market Excellence – Africa at Bharti Airtel Netherlands BV. In this role, he led the strategy, vision, and enablement of market-facing functions including Retail Distribution and Customer Experience across 17 countries in Africa. He also served as the India Business Head for the NRI segment at CITIBANK, where he directly managed the P&L of the Non-Resident Indian vertical. Vitul has been at the helm of strategic roles with renowned corporations such as General Electric and American Express. At GE-SBI cards, he served as Customer Engagement Head, driving service excellence and revenue generation. Throughout his career, Vitul’s contributions culminated in numerous prestigious awards including the GE India President’s Award, People’s Champion Award at GE, and Operation Excellence Award at Citibank.
iSON Xperiences is ranked among the Top 3 notable accredited providers offering Specialised Collection Services, according to Everest Group’s Lead with Empathy report, 2024.
The financial landscape in the UK & Ireland is facing a perfect storm. Rising inflation, interest rate hikes, and the lingering impact of global events have put immense pressure on consumers, making it increasingly difficult for many to meet their financial obligations. In fact, UK household debt reached a staggering GBP 1.8 billion in January 2024, representing around 80.9% of the country’s nominal GDP.
This challenging climate demands a new approach to payment collections—one that prioritizes empathy and understanding alongside effective recovery strategies, a new approach exemplified by iSON Xperiences, and recognized by the Everest Group
Why Traditional Collection Methods Fall Short
Traditional debt collection tactics, often impersonal and even aggressive, are not only ineffective in today’s climate but can also be detrimental to a company’s brand reputation and customer relationships. Imagine being hounded by calls and threats during a time of financial vulnerability—it’s hardly a recipe for loyalty. Consumers facing hardship need support and understanding, not harassment.
As the latest Everest Group report on the UK & Ireland payment collections market emphasizes, a customer-centric approach is crucial. By treating customers with empathy and respect, businesses can build trust and foster positive interactions, even during challenging financial times.
The Rise of Empathetic Collections, powered by iSON Xperiences
This shift towards empathy is driving a growing trend: businesses are increasingly turning to Business Process Outsourcing (BPO) to refine their payment collection processes and elevate their customer experience. The UK & Ireland are at the forefront of this trend, with enterprises investing approximately GBP 2.2 billion in debt collection services alone.
Leading this customer-centric revolution is iSON Xperiences, recognized by the Everest Group report as a key player in the UK & Ireland payment collection services market. Our approach centers around three key pillars:
Empathy and Understanding: Our agents undergo an intensive and extensive training regimen that focuses on treating every customer with respect and understanding, recognizing that financial hardship can happen to anyone. We listen to their stories, acknowledge their challenges, and work collaboratively to find solutions.
Personalized Solutions: We leverage data modelling to develop tailored payment plans that meet individual customer needs as well as client profitability targets. This ensures solutions are both realistic and sustainable, fostering long-term financial well-being and reinforcing loyalty sentiments.
Digital-First Approach: We utilize cutting-edge engagement technology, including AI-powered chatbots and self-service portals, to provide customers with convenient, always-on convenient and accessible payment options. This empowers them to manage their finances on their own terms, reducing stress and improving engagement.
The Benefits of Partnering with iSON Xperiences
By partnering with iSON Xperiences, your business can leverage our innovative expertise and technology to:
Improve recovery rates: Our proven strategies and customer-centric approach drive consistent results while minimizing financial risk.
Enhance customer satisfaction: We help businesses build stronger customer relationships by creating and enforcing positive user experiences throughout the tailored payment collection process.
Reduce operational costs: Outsourcing payment collections allows businesses to streamline operations, reduce overhead, and free up internal resources, contributing to a lower cost of collections.
Focus on core competencies: By entrusting payment collections to experts, businesses can dedicate more time and resources to their core business functions and strategic initiatives.
The Future of Payment Collections is Here
The payment collections landscape has been forced to evolve rapidly due to shifting customer engagement demands. Whilst technology is often cited as the panacea, iSON Xperiences has elevated its approach by embracing empathy whilst, leveraging technology, and prioritizing customer experience design. Now, businesses of all sizes can navigate this changing landscape successfully while building stronger, more resilient customer relationships.
At iSON Xperiences, we’re proud to be at the forefront of this evolution, empowering businesses to achieve both strong financial results and exceptional customer experiences.
Navigating the Balance between Empathy and Efficiency
Think back ten to fifteen years ago. The average credit company relied almost completely on contact centre agents to negotiate terms for recouping outstanding customer debt. In contrast, the modern debt collection industry has been transformed by digitisation which has brought with it, both opportunities and challenges. In the digital age, financial institutions are continuously evolving their methods of customer interaction, including the often-sensitive process of collections. The balance between empathy and e ciency in collections is crucial, as it impacts customer satisfaction, brand reputation, and the overall financial health of the institution.
The Evolution of Collections (Traditional vs. Digital Collections)
Traditional Collections:
Methods: Phone calls, letters, in-person visits.
Challenges: High operational costs, limited reach, time-consuming, potentially stressful for customers.
Benefits: Cost-effective, scalable, convenient for customers, faster resolution times.
The Role of Empathy in Collections
Empathy in collections involves understanding and addressing the customer’s financial difficulties with compassion and support. This approach can lead to better customer relationships and higher recovery rates.
Key Elements of Empathetic Collections:
Personalized Communication: Tailoring messages based on customer history and behaviour.
Proactive Support: Providing financial counselling and resources to help customers manage their debts.
Understanding the prevailing sentiment is also key in debt collection. Even though digitisation has made work easier, more trusted relationships are key to creating sustainability in the process.
Therefore, empathy lies at the heart of effective debt collection practices. Despite the efficiencies afforded by digitisation, human interaction remains invaluable in fostering trust and understanding between collectors and debtors.
CSS Credit Solutions Services agents undergo rigorous training to cultivate empathy and communication skills, ensuring that every interaction is conducted with sensitivity and professionalism.
We recognize that not all customers may be comfortable engaging with human agents and for this reason, our self-service collections platform is designed with clear instructions and intuitive features to facilitate seamless transactions. However, we acknowledge the dangers of solely relying on self-service options, as they may inadvertently exclude segments of the population who lack access to technology or require additional support.
Efficiency in Digital Collections
Efficiency in collections focuses on optimizing processes to maximize recoveries while minimizing costs and time.
Key Elements of Efficient Collections:
Automation: Utilizing AI and machine learning to automate routine tasks and decision-making processes.
Data Analytics: Leveraging data to predict delinquency trends, segment customers, and personalize collection strategies.
Omni-channel Approach: Engaging customers through multiple channels (email, SMS, mobile apps) for better reach and response rates.
Self-service platforms now allow debtors to manage their own accounts thereby cutting down on prolonged manual labour. Among other areas, the incorporation of electronic payment gateways has led to increased effectiveness.
Nevertheless, care has to be taken to mitigate the reliance upon non-human interactions. These are of course convenient for certain situations, however, could prove risky especially when dealing with vulnerable customers who may find it hard navigating through complicated systems or who may require individualised assistance.
By leveraging technology alongside empathetic customer service, we can empower individuals to manage their finances responsibly while maintaining dignity and respect throughout the process.
Balancing Empathy and Efficiency
As we navigate the complexities of collections in the current age, striking a balance between e ciency and empathy is of utmost importance.
Strategies to Achieve Balance:
Customer Segmentation: Use data analytics to categorize customers based on their risk profiles and tailor the approach accordingly.
Technology Integration: Implement systems that blend automated efficiency with human empathy, such as AI-powered chatbots that can escalate to human agents when needed.
Training and Development: Equip collection agents with skills to handle sensitive situations empathetically while using digital tools to enhance efficiency.
Feedback Mechanisms: Continuously gather and analyse customer feedback to improve collection processes and maintain a customer-centric approach.
Conclusion
Navigating the balance between empathy and e ciency in digital collections requires a strategic approach that leverages technology while maintaining a human touch. By focusing on personalized, flexible, and data-driven strategies, financial institutions can enhance their collection processes, improve customer relationships, and achieve better financial outcomes.
At CSS Credit Solutions Services, we are committed to delivering solutions that focus on customer needs while driving efficiency and efficacy in debt collections.
As we grow and evolve with the changing needs of our clients and indeed, the world at large, our unwavering dedication to empathy and professionalism will continue to guide us toward sustainable success.
Everest Group recognizes iSON Xperiences as a key player in the BFSI CXM landscape, highlighting our strong position in the EMEA region.
The Banking, Financial Services and Insurance (BFSI) sector is facing a customer experience revolution, driven by rapid digital transformation and evolving customer expectations, contributing to a new surge in interest in locations like Egypt and South Africa, regions that iSON Xperiences has leading expertise in, and a significant presence within.
iSON Xperiences’ expertise and presence in the EMEA region has been recognised by the Everest Group.
This is according to the latest report from Everest Group, “Future-Ready Customer Experience Management (CXM): Trends Driving the BFSI Industry,” which provides valuable insights into this evolving landscape, highlighting the significant growth of CXM outsourcing in the sector.
Decoding the Digital Shift: Key Takeaways from the Everest Group Report
The Everest Group report states that the global CXM outsourcing market in the BFSI sector reached a staggering US$23-24 billion in 2023. This seismic shift is fuelled by the sector’s need for cost optimisation, specialised services and cutting edge digital CX tools.
As a result, the demand for cost-effective, talent-rich solutions is higher than ever, leading many to explore the immense potential of attractive and lucrative locations like Egypt and South Africa.
Why is Nearshore Gaining Momentum in the BFSI Sector?
Nearshoring offers a compelling blend of benefits that traditional outsourcing models struggle to match:
Access to a highly skilled, multilingual workforce
Reduced operational costs without compromising quality
Enhanced security and compliance
Online banking concept with person using a smartphone
Our ongoing focus on BFSI CXM
The Everest Group report recognizes iSON Xperiences as a key player in the BFSI CXM landscape, highlighting our strong position in the EMEA region.
The report analyses the provider landscape, recognizing key players like iSON Xperiences, alongside organisations like Concentrix and Teleperformance. While the competition is fierce, iSON Xperiences has secured a strong position, demonstrating its commitment to delivering exceptional CXM solutions tailored for the BFSI sector.
This achievement is a testament to our focus and influence in the industry. In recent years, we have made significant investments to expand our service offerings and solutions specifically for the BFSI industry. Through the development of dedicated business units, we have cultivated deep expertise, experience, and bespoke technology platforms tailored to meet the unique challenges and opportunities within this sector.
As the BFSI industry undergoes a transformative shift driven by globalisation, digital advancements, and evolving customer expectations, we are poised to deliver exceptional value. We anticipate a growing demand for specialised services and digital tools focused on critical banking processes such as collections, lead generation, and customer verification. Our goal is to empower BFSI organisations to provide seamless, personalized, and secure banking experiences.
Furthermore, as the industry increasingly explores offshoring to optimise costs and access global talent, we are well-equipped to support these initiatives. Our proven track record and scalable solutions enable us to partner with BFSI clients in their journey towards operational efficiency and sustained competitiveness.
Here’s more examples of the impact we are creating:
Bridging the Gap Between Talent and Opportunity: We recruit and retain a diverse and highly skilled workforce. Our range of offshoring hubs provide talented individuals with rewarding career opportunities while giving our clients access to a global talent pool that match the demographics of their end users.
Delivering Tangible Business Outcomes: We go beyond simply answering calls and resolving queries. Our solutions are designed to drive measurable results, whether it’s increasing customer satisfaction, reducing churn, or improving operational efficiency.
Building True Partnerships: We excel in forging long-term, collaborative relationships with our clients. We Your unique challenges are met with tailored solutions from our team of experts.
Is Your CX Strategy Ready for the Future?
The BFSI landscape is evolving at an unprecedented pace. Compliance requirements are more onerous, customer expectations are higher than ever, competition is fierce, margins are decreasing and the pressure to innovate is relentless.
Ask yourself:
Is your current CX strategy equipped to meet the demands of today’s digital-first global customer?
Are you leveraging the latest technologies and best practices to deliver seamless, personalized experiences across all touchpoints?
Are you maximizing the value of your CX investments?
Don’t let your CX strategy fall behind too far. You are invited to speak to an iSON Xperiences BFSI subject matter expert today to discuss how we can help you unlock the full potential of your customer experience and achieve indomitable success in the BFSI sector.
On the 3rd June 2024, an unfortunate act of nature took place in KwaZulu Natal, South Africa, when an unexpected tornado ripped through the northern suburbs of Tongaat, Seatides and La Mercy on the coastal region, causing extensive damage to public infrastructure, homes and schools. Thousands of people were displaced after their homes were destroyed. Many suffered losses with their personal belongings and mental trauma due to the loss of their loved ones.
iSON Xperiences in Durban, South Africa, decided to assist affected families by lending a helping hand and donated 1000 liters of water, 300 loaves of fresh bread and baby sanitary items at the Vishwaroop Temple in Tongaat on the 11th of June 2024. A substantial cash donation was also made to Gift of the Givers towards building materials to repair homes that were destroyed by this tornado.
We strive as a business to have a positive impact on the communities in which we operate in worldwide. This includes involvement in local initiatives, contributing to causes that align with our values as iSON Xperiences.
