We are excited to extend our warmest congratulations to Punit Arorah – Chief Growth Officer: West Africa, on receiving a prestigious award from the President of Ghana on International Labour Day, May 1st, 2024.
This recognition is a testament to his exceptional dedication and outstanding contributions in maintaining a healthy industrial relationship for iSON Xperiences with the Union throughout the year. His hard work and commitment have truly made a significant impact, not only within our organization but also in the wider community.
On behalf of iSON Xperiences, we want to express our immense pride and gratitude for his achievements. Congratulations Punit, on this well-deserved honour.
We are delighted to share some exciting news with you all – we’ve established a partnership with Amazon, a global tech giant!. Founded by Jeff Bezos in 1994, Amazon has evolved into one of the largest and most influential companies globally, offering a diverse range of products and services. We’ll be supporting Amazon through outbound calling, fostering strong relationships and exploring new business opportunities.
The partnership officially went live on March 14th, 2024, with a team consisting of 3 full-time equivalents (FTE) and 1 support staff member. Our partnership with Amazon marks a significant milestone for us as we expand our reach and impact in the online marketplace. Through this collaboration, we gain access to Amazon’s vast customer base, providing us with unparalleled opportunities to showcase our products and services to millions of customers worldwide.
We extend our gratitude to the Amazon and iSON Xperiences teams for their hard work and dedication in making this venture a reality. Your contributions are invaluable as we strive to deliver exceptional service and support to our new client. This partnership with Amazon not only strengthens our position in the market but also opens doors for future opportunities. By enhancing our skills in this domain, we position ourselves to compete effectively and pursue additional business prospects within the industry.
Together, let’s celebrate this achievement and look forward to a successful journey ahead.
A Significant Step Towards Enhanced Security in handling payment cards data
We’re happy to share that iSON Xperiences has achieved the latest version 4.0 of PCI DSS certification. This certification reinforces our commitment to data security and compliance and opens up new avenues for growth.
PCI DSS certification is a pivotal step for organizations handling card transactions, enhancing security and compliance. Our certification on version 4.0 adds extra layers of control, showcasing our dedication to data security. This achievement not only boosts trust, credibility but also helps to mitigate the risk of data breaches, financial losses and reputational damage associated with payment card frauds.
The current certification applies to CSS Johannesburg, with flexibility to expand to other regions based on future requirements.
Achieving PCI DSS certification involved a comprehensive overhaul of our payment card data security framework, meeting the 12 requirements and 2 appendixes. Key tasks included auditing the card data processing environment, implementing recommended controls, and undergoing rigorous VAPT. This accomplishment is a testament to our dedication to data security and compliance.
Looking ahead, this certification positions iSON Xperiences as a trusted industry leader, ready to seize new opportunities.
We extend our gratitude to the team for their hard work and commitment to excellence.
We are happy to share the success of a recent inspirational visit by Arunima NGO, a dedicated organization for adults with Autism. This visit was part of our ongoing Corporate Social Responsibility (CSR) initiatives, aiming to foster greater collaboration with Arunima NGO and explore opportunities for providing employment to specially-abled individuals.
The visit took place on February 22nd at our iSON Xperiences Dehradun site. Twelve specially-abled candidates, accompanied by the Arunima NGO team, graced us with their presence. The primary objectives of this initiative were to strengthen our CSR drive, collaborate on offering job opportunities, and support the NGO by purchasing merchandise crafted by their talented family members. This initiative aligns with our commitment to making a positive impact on the community.
During the visit, our team engaged in a comprehensive site tour, providing the guests with insights into our operations. A short induction session familiarized them with the ethos of iSON Xperiences. The most heartwarming moment of the day was when guests and our team shared lunch, fostering a sense of camaraderie and inclusivity.
This successful event was made possible through the dedicated efforts of our team members. Special thanks to Vishakha Chauhan for coordinating and facilitating the visit, Rajiv Dutta, Abhishek Mukherjee, Mukesh Tiwari and Akhileshwari Singh for their leadership and engagement throughout the event.
We are excited about the possibilities that lie ahead as we continue to work hand-in-hand with organizations like Arunima NGO to create a more inclusive and supportive society.
Thank you to everyone involved for making this a meaningful and impactful experience.
We’re proud to announce our partnership with Branch International, a leading mobile-first financial services provider in Africa. With a mission to deliver world-class financial services to the mobile generation, Branch offers instant loans, money transfers, and bill payments, positioning itself as a Microfinance Bank with global influence. This partnership extends our reach into the digital banking and debt recovery sector, positioning iSON Xperiences as a noteworthy contender within the industry.
Our team has been actively supporting Branch International through Outbound Customer Care services, where we can showcase our dedication to delivering exceptional customer experiences.
The Go-Live event, held on February 12th, 2024, was a remarkable success filled with key highlights, including client refresher training, a celebratory cake cutting, insightful speeches from Madu Okoye (Operations Head) and Francis Jackson (HR Location Head), and a motivating address from Shobhit Saxena, our Country Head for Nigeria. We extend our gratitude to all team members who attended the event and contributed to its success, including Agents, Team Leads, Trainers, Quality Assessors, WFM, and our Managerial board.The Go-Live event, held on February 12th, 2024, was a remarkable success filled with key highlights, including client refresher training, a celebratory cake cutting, insightful speeches from Madu Okoye (Operations Head) and Francis Jackson (HR Location Head), and a motivating address from Shobhit Saxena, our Country Head for Nigeria. We extend our gratitude to all team members who attended the event and contributed to its success, including Agents, Team Leads, Trainers, Quality Assessors, WFM, and our Managerial board.
This partnership is more than just a new client. By working with a prominent player like Branch, we gain valuable experience, enhance our market reach, and unlock new avenues for growth. Together, we’re poised to make a significant impact in the thriving Nigerian Fintech industry.
Let’s continue to leverage this partnership to achieve our goals and deliver exceptional results.
We’re excited to announce another milestone for iSON Xperiences in South Africa: the successful launch of our new Live Chat Line of Business (LOB) dedicated to our valued client, MultiChoice SA, at our Cape Town site. This project marks a new era in how we support customer experience (CX) through digital platforms. With a team of 70 FTEs, we’re poised to deliver exceptional service and elevate CX to new heights for MultiChoice SA.
The launch event was graced by the presence of key dignitaries, including:
Jason Stobbard
Exec. Head of Customer Service, Multichoice SA
Jason Stobbard
Sr. Manager Customer Care, Multichoice SA
Jason Stobbard
GM: Operations, iSONXperiences South Africa
Marlene Govender
Head of HR, iSON Xperiences, South Africa
Damian Ruiters
Site Head – Cape Town, iSON Xperiences, South Africa
Raju Shokeen
Global Head – iView
Their presence signifies the importance of this project and its potential to strengthen our partnership with MultiChoice SA and solidify our footprint in the digital support field. The Live Chat initiative is expected to generate a significant ZAR900,000in monthly revenue for MultiChoice SA, further solidifying our commitment to their success.
This achievement is a direct result of the hard work and dedication of our teams in Cape Town and across iSON Xperiences, South Africa. It opens exciting new possibilities for growth and innovation in the digital CX space.
Congratulations to everyone involved! Let’s continue to leverage the power of digital platforms to deliver exceptional customer experiences and achieve even greater success together.
We’re thrilled to announce the successful collaboration between iSON Xperiences and Silicon Waha.
Our recent open day, held in Sadat City, witnessed an incredible turnout, with over 200 talented individuals expressing keen interest in joining our organization.
We extend our heartfelt thanks to the management team at Silicon Waha for their efforts in organizing the event. From seamless organization to professional execution, we were impressed by the high caliber of attendees, efficient registration process, and overall experience.
We’re proud to announce that ISON Xperiences has achieved ISO 45001:2018 certification on Occupational Health & Safety Management System. This certificate is testimony of our commitment to maintain a safe and healthy work environment for our employees, clients, visitors and stakeholders. We remain committed to ensuring that safety remains an integral part of our business processes to create a sustainable, secure and thriving work environments
Global Recognition: The ISO 45001:2018 certification is widely acknowledged and respected, particularly in the global markets, with a strong reputation in European markets. This achievement elevates iSON Xperiences to a new level of credibility and recognition on the international stage.
Industry Leadership: With this certification, we proudly stand alongside industry leaders who prioritize the well-being and safety of their workforce.
Comprehensive Scope: Our ISO 45001:2018 certification not only covers our operations in Tanzania but extends its scope to all our South African sites.
Competitive Edge: Achieving this certification gives us a competitive edge by showcasing our adherence to internationally recognized best practices in occupational health and safety.
This accomplishment wouldn’t be possible without the hard work and dedication of every team member. We extend our heartfelt gratitude to all employees for their contribution to this success. Let’s continue to champion a culture of well-being and continuous improvement, together.
iSON Xperiences was honoured to host the Egyptian Minister of Communications and Information Technology of Egypt, Dr. Amr Talaat, at our Asyut branch. His visit underscored iSON Xperiences’ growing commitment to Egypt, where we currently employ 3,500 people nationwide, with 700 based in Asyut.
Dr. Talaat was impressed by our dedication to exceptional customer service and our ambitious plans to expand our operations in Egypt. He expressed his enthusiastic support for our contributions and commitment to creating opportunities for aspiring youth in the region, further propelling the nation towards its vision of becoming a global hub for outsourcing services.
We are deeply grateful for Dr. Talaat’s visit and his unwavering support for the thriving ICT future of Egypt. iSON Xperiences remains committed to playing a pivotal role in this exciting journey, providing cutting-edge customer service solutions to global brands across a diverse range of industries.
For further insights on Dr Talaat’s visit, please see the following articles:
Our Noida team’s collective efforts shone as iSON Xperiences emerged victorious in the Partner Recognition Contest, organised by SBIC. This contest aimed to celebrate the outstanding contributions of partners, focusing on last week’s performance in collection metrics.
In this specific category that recognises Last Week Performance on Collection Metrics, our Collection Team proudly secured the top spot. Our success during the contest period, from 26th to 31st August, is attributed to the focused performance of each team member. The award ceremony, held on 11th January 2024, marked a moment of pride for us all when we walked away with the Marathon Week Aug’23 Award.
The key highlights included achieving a collection of ₹1.11 Cr against a target of ₹1.15 Cr, securing the top rank and showcasing the competence of our Recovery team members. This accomplishment significantly contributes to our business objectives, aligning with our goals of strengthening partnerships, gaining market recognition, and enhancing our brand reputation.
Congratulations to the Noida team. We look forward to seeing you continue on this winning streak.
